Shipping & Returns

Shipping

Processing time

The time we need to prepare an order for shipping varies. For details, see individual items or contact us over email.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Returns & Exchanges

We gladly accept exchanges and cancellations.

Ship items back within 14 days of delivery.

Request a cancellation within 24 hours of purchase.

We don't accept returns

But please contact us if you have any problems with your order.

The following items can't be returned or exchanged.

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

Custom or personalized orders
Digital downloads
Intimate items (for health/hygiene reasons)
Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.